Jim's Lock and Key is a reliable and efficient business that provides prompt service 24/7, including holidays. They have a quick response time and are known for their friendly, polite, and courteous technicians. Their reasonable pricing and commitment to customer satisfaction are evident in their willingness to go above and beyond. For instance, when a customer needed help with a new aftermarket Key Fob, Jim met them at a gas station that was convenient for both parties, completing the job in just 10 minutes. The company is highly recommended for anyone locked out of their car or home. Customers frequently praise the fast and efficient service, often arriving within 10 minutes of a call, especially in hot weather. They have helped in challenging situations, such as when someone lost their phone, wallet, and keys while hiking, and the team traveled to Clingmans Dome to assist. The staff maintains professional communication, quickly responding to messages and providing help without delay. Their location near Dollywood makes them a top choice for those in need, and they are appreciated for their quick, knowledgeable service with no communication issues. Recently, one customer noted that after a quick phone call, Jim arrived with a replacement key and had it programmed in about 30 minutes, allowing them to get back on the road and enjoy their vacation.
Excellent fast and experienced service. Jim called me back on Saturday afternoon and arrived very quickly. He opened my locked truck door, plus it was running, in a short amount of time. Very nice and courteous. I highly recommend this business if you in need of a locksmith. Price was very reasonable also.
My family and I had our only key fob on our Honda Odyssey go bad while on vacation here a couple weeks ago. It was late in the day Friday and traffic was terrible, but he took the call and showed up quickly. Not only did he get a new key cut and reprogrammed in less than 20 minutes( which isn't always an easy process being a Honda), but he also gave us a jump after battery went bad from repeated attempts to start earlier in the day. He was friendly, straight to the point and got us out of a tight spot without price gouging considering what he could have charged. Not many people left out there like that. Highly recommend and if you are the owner reading this, thank you… read full review
I needed a replacement key fob programmed while I was out of state on vacation. Jim worked me in between commercial jobs and saved me a lot of money over going to a dealership. He knows his stuff and is customer friendly!
This is small business USA, the bread and butter of our great country. Family owned and operated. You get personalized service from the owner. As I said he went out of his way to take care of an out of towner in need! Thanks again Jim!
215 Valley Dr, Pigeon Forge, TN 37863
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