Firestone Complete Auto Care

Dec 2023

Mortl, Robert D. [US]I discovered a nail in my rear tire Saturday afternoon at 4:40 PM and went to Firestone and arrived at 4:50 PM. I knew the shop closed at 6:00 PM and hoped they could work me in before closing. Travis assured me they would get the tire replaced before they closed. Travis listened closely to my situation and promised the work would be completed. It is important to note that I drive 75 miles at night delivering the local newspapers and getting this work done within the hour gave me peace of mind that I would not have a flat in the overnight hours. I would like to compliment Travis on his excellent Customer Service and the Firestone Team for quick, quality...read full review

Oct 2023

I took company vehicles here for maintenance a few times and thought I would try my commuter car. Roger has been my guy and has always taken care of me. Recently I had my wife’s suburban for the day and the rear brakes started dragging and making noise. I called Roger and told him the issue and that I would need to get it fixed by the end of the day since I live 60 miles away. He said to bring it in right away so they could diagnose the problem. 2 hours later he called me with the problem and the solution. Roger gave me a great deal. When I picked up the vehicle, I signed up for the Firestone card and got an even better deal. Thanks Roger! Customer service at its best.

Sep 2023

Shop was very clean and professional looking. The employees were up front about the work and cost needed, broke down each individual line item and even explained in detail why the work was needed. They offered to maximize the use of the business provided coupons to save on price as well. Very good service in Oak Ridge, thank you gentlemen!Service: Brakes