About Five Rivers Pet Emergency Hospital
Five Rivers Pet Emergency Hospital provides emergency care with a personal touch. Staff and doctors, like Dr. Howell, are caring and keep pet owners informed. They take the time to explain everything, offering emotional support during difficult situations. The hospital is open late and is great to have nearby. Compassionate and gentle, the team does everything possible to help pets in distress. Recently, the hospital moved to curbside service only, which has made it harder for some families to be involved during treatment. While the staff treats pets nicely and shows kindness and patience, some clients feel the curbside system limits their ability to stay with their pets or be present during procedures. The hospital can be quite expensive, especially for emergency after-hours visits, but it remains a trusted place for urgent care. Despite some challenges, such as waiting outside in cold weather and restrictions on family involvement, the staff’s compassion and care, especially during difficult moments like euthanasia, are highly appreciated. The hospital also provides a private area for families to be with their pets for special moments and even offers Hershey’s kisses for a "last kiss."
We were visiting Sevierville and had an emergency with our boxer. Dr. Zeise was the most comprehensive, thorough and compassionate Veterinarian we have found when traveling. Excellent service at Five Rivers Pet Emergency Hospital.
I had a fantastic experience at Five Rivers! I pulled into the parking lot and somebody was already on their way to my vehicle to ask what they could do for me! I had two sweet ladies both named Megan that kept coming back to give me updates on how things were going with my pet! It’s such a difficult process to put your pet’s life in someone else’s hands, but I would trust these ladies at Five Rivers time and time again. They were so nice and made the process so seamless! You can really tell that they love their jobs and truly care for your pets!
LONG REVIEW. wow!!!!!!! I have nothing but amazing things to say about this place and all of their employees. The other night, my dog unfortunately got attacked and needed urgent care for her wounds, since it was 9:30pm, everywhere was closed aside from Five Rivers so I called them and asked them what the process was before I drove(40min) there. The lady on the phone, her name is Renae, kept her composure and spoke very kindly and with care telling me what to do when i got there. I had never been there before and didn’t know what to expect, i was in mom mode and didn’t have time to look at reviews before i got there so i was just hoping for the best. I get there and...read full review