About Helton Family Medicine | Murfreesboro Family Doctor
Dr. Thomas Helton's office is highly recommended for those seeking a Primary Care Provider. The staff is welcoming, family-oriented, and easy to work with, from check-in to billing. Providers, including Dr. Helton, are friendly, respectful, and knowledgeable professionals who answer questions and show passion for their work. Many patients have praised the friendly and helpful staff, noting how they work closely with patients to ensure the best possible treatment and medication accuracy. The practice is known for its caring environment, where patients feel valued and well taken care of. Patients also appreciate how the staff treats their family members with kindness and professionalism. The front desk staff, nurses, and providers, including Danelle Farmer, are described as genuinely caring and easy to talk to, making the experience comfortable from the moment of arrival to departure. Overall, the office is considered one of the best medical offices, with many patients giving high praise for the excellent care they receive.
Joanna the office manager, called me after hours and resolved my issue. I do understand now that the Nurse doing prior authorizations , wears many hats at that office and it does take some time. Which is perfectly fine it was the other office worker at that location speaking rudely on her behalf. Instead of de-escalating the situation she was making it worse with her, smart remarks (the office worker that name starts with T I think). Thank you Joanna, for making this experience better and explaining to us more about how prior authorizations work. Dr Helton needs to keep you around.
My husband and I started coming here about 2 years ago after our Primary Care doctor retired. The staff are great, knowledgeable and helpful! We love our doctor, Danelle Farmer! Thanks for the great care!! 💜
Dr. Helton has been my primary care physician for over 20 years. He has always been very caring, gentle, knowledgeable and gracious. His co-workers are all hard working & efficient. Also very caring and cordial. Always feel very comfortable & know they all offer a loving helpful environment to help with medical concerns.