Needed to have a five year old Bursa issue addressed with a new injection of cortisone. I had previous dealings with TOA so I called and was set up to meet with Dr Steinagle the next day. Completed the check-in on my mobile device and when I arrived did not have to provide any more information. Completed the x-ray and discussed with Dr Steinagle how he would treat my recurring Bursa issue. You may be afraid of cortisone shots...don't be if someone like Dr Steinagle is administering it. You will barely know it happened and feel much better after. Dr Steinagle and the staff at TOA are excellent, friendly, and really care about your well being.
Oct 2023
Worst experience ever. I would rate zero or even negative stars if I could. They are extremely EXTREMELY rude, and my family and I will never come here again. Everything they recommended care wise to my boyfriend was either a lie or a waste of time. He has been to the hospital several times for his hand that has severe bruising and swelling that is only getting worse. First, at the TOA, they prescribed him anti inflammatories to bring the swelling down and to come back if it got worse. Well it did. Second, he goes back to the ER and they requested an emergency MRI to be done so he shouldn't have anymore problems with the TOA, which the TOA refused to do because of "insurance purposes". Well, we called the insurance to see what the hold up was and they said it should be fairly immediate as soon as they contact them. Third, we're back at the TOA, and my boyfriend asked if he was getting the MRI today, and the nurse said no extremely rudely and was arguing with him when he was just asking a simple question. She then comes back in the room to ask him a question about insurance (while he was on the phone with his insurance) he responds calmly and respectfully, and she's still being extremely rude telling him he's wrong as the insurance in his ear is saying that everything this nurse is saying is a lie and insurance WILL approve it. The doctor eventually came in after this, which gave us a little hope, because she was extremely nice and helpful, she was going to give him a splint that was different than his original one to see if that could help and she was going to call his insurance just to see what could be done for him because she was also concerned by the swelling and bruising. Next thing we know, the "site manager" walks in 5 minutes later and she's immediately rude. Didn't say hello or anything, just went straight into "I hear you want an MRI" in a disapproving and sarcastic tone to which my boyfriend confirmed as that's what's been requested by the ER. She then proceeded to berate and insult him for calling the insurance. She said he was wrong and he was "required to do 6 months of physical therapy." To which his insurance has said to us several times that physical therapy and anti inflammatories are not necessary as the issue is considered an "emergency." He calmly stated that he didn't want to wait any longer and he was going to go to the ER since they said they could give him an MRI if the TOA continued to refuse. She continuously kept telling him that that was "his choice" and he kept acknowledging that and saying "i'm aware" and she never stopped. He finally asked if he could leave because he was tired of her belittling him, and she was acting like she was happy (hiding behind some odd and weird facade) and responded with, "you're more than welcome to" and swung open the door. My boyfriend literally just stood up and walked out calmly and she muttered "wow" under her breath. Again, worst experience ever. If you ever get recommended to the murfreesboro TOA on medical center. RUN AWAY. I sound dramatic but I'm warning you now. You will be charged heavily for things you don't even really need. They will "require" physical therapy just to get more money from you, even though it was never even really a requirement. Truly, I'm just extremely disappointed that anyone can run a facility this way. Not only was the nurse being rude, but EVEN THE SITE MANAGER was absurd. It's frankly just ridiculous.
Apr 2023
I fell and broke my wrist. I was able to be seen as an emergency that day. Front desk staff were helpful, back office was rude and didn't want to be there. I went for my first follow-up and waited 40 minutes. I finally asked the person at the front desk how much longer did she think I would have to wait. I should add that I was the only patient in the waiting area. She had no idea, nor did she offer to find out. I walked out and took the cast off myself. I'll never go back!
Needed to have a five year old Bursa issue addressed with a new injection of cortisone. I had previous dealings with TOA so I called and was set up to meet with Dr Steinagle the next day. Completed the check-in on my mobile device and when I arrived did not have to provide any more information. Completed the x-ray and discussed with Dr Steinagle how he would treat my recurring Bursa issue. You may be afraid of cortisone shots...don't be if someone like Dr Steinagle is administering it. You will barely know it happened and feel much better after. Dr Steinagle and the staff at TOA are excellent, friendly, and really care about your well being.
Worst experience ever. I would rate zero or even negative stars if I could. They are extremely EXTREMELY rude, and my family and I will never come here again. Everything they recommended care wise to my boyfriend was either a lie or a waste of time. He has been to the hospital several times for his hand that has severe bruising and swelling that is only getting worse. First, at the TOA, they prescribed him anti inflammatories to bring the swelling down and to come back if it got worse. Well it did. Second, he goes back to the ER and they requested an emergency MRI to be done so he shouldn't have anymore problems with the TOA, which the TOA refused to do because of "insurance purposes". Well, we called the insurance to see what the hold up was and they said it should be fairly immediate as soon as they contact them. Third, we're back at the TOA, and my boyfriend asked if he was getting the MRI today, and the nurse said no extremely rudely and was arguing with him when he was just asking a simple question. She then comes back in the room to ask him a question about insurance (while he was on the phone with his insurance) he responds calmly and respectfully, and she's still being extremely rude telling him he's wrong as the insurance in his ear is saying that everything this nurse is saying is a lie and insurance WILL approve it. The doctor eventually came in after this, which gave us a little hope, because she was extremely nice and helpful, she was going to give him a splint that was different than his original one to see if that could help and she was going to call his insurance just to see what could be done for him because she was also concerned by the swelling and bruising. Next thing we know, the "site manager" walks in 5 minutes later and she's immediately rude. Didn't say hello or anything, just went straight into "I hear you want an MRI" in a disapproving and sarcastic tone to which my boyfriend confirmed as that's what's been requested by the ER. She then proceeded to berate and insult him for calling the insurance. She said he was wrong and he was "required to do 6 months of physical therapy." To which his insurance has said to us several times that physical therapy and anti inflammatories are not necessary as the issue is considered an "emergency." He calmly stated that he didn't want to wait any longer and he was going to go to the ER since they said they could give him an MRI if the TOA continued to refuse. She continuously kept telling him that that was "his choice" and he kept acknowledging that and saying "i'm aware" and she never stopped. He finally asked if he could leave because he was tired of her belittling him, and she was acting like she was happy (hiding behind some odd and weird facade) and responded with, "you're more than welcome to" and swung open the door. My boyfriend literally just stood up and walked out calmly and she muttered "wow" under her breath. Again, worst experience ever. If you ever get recommended to the murfreesboro TOA on medical center. RUN AWAY. I sound dramatic but I'm warning you now. You will be charged heavily for things you don't even really need. They will "require" physical therapy just to get more money from you, even though it was never even really a requirement. Truly, I'm just extremely disappointed that anyone can run a facility this way. Not only was the nurse being rude, but EVEN THE SITE MANAGER was absurd. It's frankly just ridiculous.
I fell and broke my wrist. I was able to be seen as an emergency that day. Front desk staff were helpful, back office was rude and didn't want to be there. I went for my first follow-up and waited 40 minutes. I finally asked the person at the front desk how much longer did she think I would have to wait. I should add that I was the only patient in the waiting area. She had no idea, nor did she offer to find out. I walked out and took the cast off myself. I'll never go back!