Not in California (as the review defaulted) but I'm in Southaven, MS. Same crappy service. Different location. I just read another person's review regarding a dishwasher repair in 2023... Here I am in 2024 dealing with American Home Shield and Sears with the SAME experience. The first appointment was to diagnose. A part was ordered and it arrived within a couple of days (weeks ago). My first available appointment was on Saturday. I sat and waited. No call. The email updated bumping my appointment to 9/19 with no warning and no explanation. I attempted to call and got nothing but an automated system. AHS claimed they couldn't help me, which was crazy since... read full review
September 2024
never showed up. Duh 3 times rescheduled. Tech. Worker Getting Overtime For being lost. Never use sears again.... read full review
August 2024
The best word I can use to describe Sears Home Services is "comedy." My experience with them has been laughable from start to finish. They were assigned to fix my AC by Choice Home Warranty. I was given an arrival window of 8am-5pm, which they did not show up for. It was then impossible for either myself OR the home warranty company to reach them, so my case was reassigned. Where it becomes truly laughable is weeks later, when I finally get a call about "rescheduling my appointment." Literally full weeks after them missing the appointment and not responding to calls. That would be laughable enough, but now I can't *cancel* an appointment that... read full review
Not in California (as the review defaulted) but I'm in Southaven, MS. Same crappy service. Different location. I just read another person's review regarding a dishwasher repair in 2023... Here I am in 2024 dealing with American Home Shield and Sears with the SAME experience. The first appointment was to diagnose. A part was ordered and it arrived within a couple of days (weeks ago). My first available appointment was on Saturday. I sat and waited. No call. The email updated bumping my appointment to 9/19 with no warning and no explanation. I attempted to call and got nothing but an automated system. AHS claimed they couldn't help me, which was crazy since... read full review
never showed up. Duh 3 times rescheduled. Tech. Worker Getting Overtime For being lost. Never use sears again.... read full review
The best word I can use to describe Sears Home Services is "comedy." My experience with them has been laughable from start to finish. They were assigned to fix my AC by Choice Home Warranty. I was given an arrival window of 8am-5pm, which they did not show up for. It was then impossible for either myself OR the home warranty company to reach them, so my case was reassigned. Where it becomes truly laughable is weeks later, when I finally get a call about "rescheduling my appointment." Literally full weeks after them missing the appointment and not responding to calls. That would be laughable enough, but now I can't *cancel* an appointment that... read full review