Malone's Wrecker Service

THEFT WARNING!! I wish I could give a good review but I simply can't. It made me pick a star in order to post this or I wouldn't have picked one at all. I DO NOT RECOMMEND MALONE'S. We were involved in a car accident on July 15th at 630 pm. The officer on scene called Malone's to tow our truck. Our truck was taken to the tow yard & I called first thing Saturday morning to see if we could go get our personal belongings out of the truck. The guy that answered said they were closed & we had to wait until Monday. Naturally, we both had to work Monday so we went around 3:30 pm to get our belongings. When I first got there, I asked one of the employees where I needed to go & he said "are you sure we have your truck?" I said "Yes I'm sure". Right away, I got a very uneasy feeling about this. But I checked in at the office & when we drove back to our truck, we seen one of our smaller tool kits underneath our truck. Right off the bat, not a good sign. I looked inside only to find the dash popped off, the wires hanging out & the radio missing! After looking around, I realized there were a few other things missing as well. When we were gone gathering our things, we went back up to the office & I questioned what happened to the radio. The guy in the office said they were closed all weekend & the truck was guarded by 2 gates but that doesn't stop people from hopping over the gate. I said something needs to be done about this. The radio was there when it was towed. At some point between Friday evening & Monday afternoon, someone got in our truck & stole things. That's not right!!We were told to call the owner the next day. My boyfriend did & he was given the run around. He was told the guy he needed to talk to was Mike & was told to call back on Wednesday @ 9am. He did & was transferred to Mike's line. There was no answer & get this.. voicemail box was full! Imagine that! Never did get a hold of them & eventually he just gave up trying, knowing this was never going to be made right. This is absolutely ridiculous. We already went through the accident itself & then this happens. Unreal. Our truck was in Malone's possession when the theft occurred & they won't do anything about it! Everyone I've talked to about this situation believes it was an inside job & I'm thinking they are right. I fully believe this was an inside job & they are just covering for an employee. So if you use this wrecker service & you need a vehicle towed to their lot, you better remove everything including apparently a radio or they will do it for you!! It doesn't matter if it's just a simple ordeal or the vehicle gets smashed. If it's in their lot, they consider it theirs & will do whatever they want with it. Then they will give you the run around & never make it right. I will never use this wrecker service again & I absolutely DO NOT recommend using them!!

I highly recommend Malones. They helped us with a broken down vehicle very quickly. They were professional, and made our day so much easier. Payment was great and easy. They stayed in touch from beginning to end via text.

Cameron was AMAZING! He was extremely kind, helpful and patient! He was great while I was dealing with stress due to my vehicle! I definitely appreciate Cameron and Malone’s and I would recommend them both!!!