Custom Heating and Air Conditioning

Custom Heating and Air Conditioning is a family-owned business that has been serving the Tri-Cities and upper east Tennessee area since 2001. They offer full-service heating and air conditioning solutions, including service, repair, duct replacement, and installations for all brands. Customers appreciate their commitment to quality service, with many highlighting the reliability and professionalism of the team. They provide a range of services, including commercial and residential solutions, emergency services, same-day service calls, and preventative maintenance. Clients have praised their quick response times, affordability, and excellent installation work. One customer noted that Custom Heating and Air Conditioning corrected past installation errors and offered a cost-effective replacement unit. The company is recognized for its friendly staff and competitive pricing, making it a top choice for anyone in need of HVAC services. Many customers recommend them for their exceptional service and ability to exceed expectations. Recent reviews show the company always sends technicians on the same day, with no attempts to sell unnecessary services, and bills remain very reasonable. Customers also appreciate their great communication, punctuality, and the smooth installation process, which includes offering several options and using quality products at fair prices. Service is prompt, with some receiving help within an hour of contacting the company, and technicians like Robert are praised for being courteous and considerate. Scheduling is convenient, often just a one-day wait, and repairs are diagnosed and completed quickly at a very reasonable cost. One customer mentioned calling in the morning and being seen the same day to find a needed part. Although their upstairs area was temporarily unusable due to heat until the part arrived two days later, the team returned promptly on the third day, completing the repair in two hours. Overall, many clients highly recommend this company for HVAC repairs or replacement, citing their professionalism, quick response, and friendly service.