About Subcooling Services LLC
Subcooling Services LLC is a dependable HVAC and appliance repair company serving Tipton County, Lauderdale County, and Shelby County, TN. They specialize in residential and commercial services, offering friendly, professional, and trustworthy work. Customers praise the company's knowledgeable technicians, who provide thorough explanations and ensure all systems are working properly. The team is known for their quick response and ability to identify and fix issues efficiently. Customers also appreciate the respectful and personable staff who keep clients informed during repairs. Overall, Subcooling Services is highly recommended for its excellent service, though some have experienced delays, especially with appliance repairs like dishwashers. Customers have expressed satisfaction with repairs, noting technicians like Patrick and Alex are friendly, professional, and knowledgeable, often diagnosing problems quickly. One customer mentioned that the repair for their refrigerator took two hours but was handled well, with clear explanations throughout. Some feedback suggested that improving communication, such as better appointment time estimates, would make the experience even better. Despite minor issues, the company is recognized for reliable service and skilled technicians who get the job done right.
Gary did an outstanding job. His customer service was 10 stars. Fixed it right the first time.
Being this was going through my home warranty company it was a pain. By the way I no longer have them.
The only issue I had with your company was leaving voicemail and not receiving a call back on several different days. I was promised a call back and didn’t receive one.
Fix that issue and it would have been five stars.
I have now used Sun Cooling twice for an appliance repair. This time was for tocadd an additional heating element to our refrigerator. It was an involved repair taking two hours. As before, the repairmen were friendly, professional and explained each step of the repair. My only suggestion is that the computer generated email advising us of our repair date and time indicated our repair was in a four hour time frame in the morning. As the office immediately explained when I called at noon, we were the last appointment that day. The computer generates a four hour window for repairs while the office has the entire schedule for the day. It shouldn't be difficult to...read full review
Thanks guys because it had been hot as the devils place. The repairmen Patrick and Alex did great. Got me back cooling again. Patrick even knew what the problem could be right off the bat when asked what is the unit doing. That let me know he knows what he is doing. Because I told him that over the phone. Thanks guys. You did great!...#trustmereview