Soft Water Plus

Jan 2019

What a GREAT company! We've had different employees from Soft Water Plus out to our house over the last 1.5 years for different servicing, but yesterday they exceeded my expectations! We woke up New Years Day to NO HOT WATER! (Not how you want to start off the new year!) We went out to our garage and we had quite a bit of water in our garage. We have a vent in the garage and it had been raining pretty hard on and off the previous 24 hrs and we weren't sure yet it if it was the hot water heater or wind-driven rain through the vent. Once we looked at the hot water heater, we knew it was the hot water heater for certain. We filed a claim with our home warranty company and they supposedly assigned a contractor that was available 24/7/365. We got no response from the contractor they assigned after waiting a few hours, calling, emailing them, and then reaching out to their social media messenger option as well. In fact, we didn't even hear until the next day. Since we have small children and no hot water, we decided to go to a hotel, which was another expense we didn't want to incur. The next day, we finally heard from the contractor but didn't have a good feeling about it. After being jerked around by the home warranty company and their contractor, we decided to get a second opinion from Soft Water Plus. (The contractor said we needed 5 different "modifications" in excess of $500 and it wasn't covered through the warranty, so out of pocket for us. Some of the items listed came standard on the new hot water heater themselves.) From the get-go, Soft Water Plus was FANTASTIC! I explained what was going on and all the "modifications" the other contractor was trying to charge us to get more money. The owner, Pete, was great! He reviewed the estimate with me, went over what we actually needed and what they charge. They were able to squeeze in an appointment for us THAT DAY and overall it saved us at least $300 from what the home warranty company's contractor wanted to charge us. They truly went ABOVE AND BEYOND! They definitely exceeded our expectations! They have a customer for life!

Dec 2015

My wife and I have local realtors here in Anthem for over 13 years now. Pete was one of the first vendors we met when we moved here, and we have never been let down by his customer service and expertise each time we have called on him and his team. We have had several homes in this community over the years and he has made sure our water was great. We happily refer his name out to all our clients who have water issues. Call on Pete and Soft Water Plus with confidence!