Preston is very thorough, attentive, and professional. He's the only one that have been able to keep our most pesty issues at bay. His detailed spraying application eliminated the repetitive occurrences of wasps in our outdoor living area. Before Preston, my family and guests had to fight off all the wasps that had infested the area. Thank you Preston for all that you do.
May 2025
I have been a customer for about a week and purchased a package from Sales Rep/Manager Chuck on May 21, 2025. A pest technician came out and serviced the entire home; however, the termite portion of the service was not completed. I was informed that someone would return to finish that part of the job.
My only request was to be notified when someone would be coming back to the house. Unfortunately, I did not receive any communication. When I called the main office to follow up, I was told by a representative named Tina that I was “complaining.” Although Tina later apologized, the interaction left a negative impression and raised concerns about the... read full review
February 2025
I have been a loyal customer of Mountaineer Pest Control for over two years and a local Pastor, but my recent experience has been extremely disappointing. For several months, my wife and I have tried to resolve a billing issue where we were charged both through ACH withdrawals and separate debit transactions. Despite multiple calls and conversations with different representatives, we were repeatedly given the runaround with no resolution.
The most frustrating part was when one of their representatives hung up on my wife without a word, and no one ever followed up with us. This level of customer service is completely unacceptable. A company that values... read full review
Preston is very thorough, attentive, and professional. He's the only one that have been able to keep our most pesty issues at bay. His detailed spraying application eliminated the repetitive occurrences of wasps in our outdoor living area. Before Preston, my family and guests had to fight off all the wasps that had infested the area. Thank you Preston for all that you do.
I have been a customer for about a week and purchased a package from Sales Rep/Manager Chuck on May 21, 2025. A pest technician came out and serviced the entire home; however, the termite portion of the service was not completed. I was informed that someone would return to finish that part of the job.
My only request was to be notified when someone would be coming back to the house. Unfortunately, I did not receive any communication. When I called the main office to follow up, I was told by a representative named Tina that I was “complaining.” Although Tina later apologized, the interaction left a negative impression and raised concerns about the... read full review
I have been a loyal customer of Mountaineer Pest Control for over two years and a local Pastor, but my recent experience has been extremely disappointing. For several months, my wife and I have tried to resolve a billing issue where we were charged both through ACH withdrawals and separate debit transactions. Despite multiple calls and conversations with different representatives, we were repeatedly given the runaround with no resolution.
The most frustrating part was when one of their representatives hung up on my wife without a word, and no one ever followed up with us. This level of customer service is completely unacceptable. A company that values... read full review