About Hand and Stone Massage and Facial Spa
Hand & Stone Massage and Facial Spa offers high-quality massage and facial services at affordable prices, making the soothing experience accessible to more people. The spa is open seven days a week with extended hours to accommodate customers' busy schedules. While the majority of reviews praise the spa's services and staff, one customer had a less than satisfactory experience. The customer arrived for a scheduled 50-minute couples massage but was only given a 30-minute session. The staff did not effectively communicate the reduced service time, leading to the customer feeling frustrated and stressed. However, the manager addressed the issue and promised to improve communication and service execution. Overall, the spa receives positive feedback, with one customer describing it as the "best spa" they have ever been to. The staff is praised for being polite, helpful, and knowledgeable about the products and services. Customers particularly highlight the expertise of the staff, such as Olivia, who is commended for her skincare knowledge and ability to provide great results.
My daughter in law gave me gift cards for Christmas to come here and it was the most magical experience! I had a day of pampering. I had a Hot Stone Massage with CBD, lavender aromatherapy, and a Brazilian and Eyebrow wax from Danielle and a Facial from Laurel. Laurel recommended me some products that I bought that have made my skin feel so nice. The ladies were so friendly and professional and I have already recommended friends. The waxing didn't hurt at all and I was afraid but wanted to try something new for my vacation. I love this place!
I had a lovely experience here! Chris, who was managing the desk, did a fantastic job at informing me of all of the membership options and deals they had, I could tell she genuinely was trying to help me find the best option for my investment versus trying to sell me on a product. It was extremely helpful to learn about the different options.
Noah delivered my massage and it was perfect; I requested a silent appointment and very firm pressure and I feel that he was the first masseuse who truly met my expectations in terms of the right amount of pressure. They have a great staff here and are very professional!
My girl Danielle gave me the most painless Brazilian wax. I appreciate the time taken to ensure me being comfortable. Most of these places rush you but not this establishment. Also this wax did not break my skin out. Love it and thanks 🙏