Dr Pratt is a caring Dr. Takes the time to explain things if you have questions. Everyone was very kind during my most recent visit. Ms Caitlin Forquer went out of her way to make sure I was happy with my new glasses.
December 2024
My son broke his back up pair of glasses today (christmas eve) have been trying to get in touch with his normal doctors office for weeks who won't return calls, answer the phone and as of today can't leave a 4th message bc the VM box is full...called in desperation of find a pair of frames to fit his lenses...not only did they accommodate and have a pair that fit the cash price was significantly less than I am paying with in network insurance at his current doctor! Currently they do not accept my insurance but they have likely gained my family.of 4 at patients. Thank you so much S Lake vision center team. Merry Christmas
May 2023
Mary was amazing. From the time I walked in she was very eager to help. She resolved an issue for me that three weeks earlier I was turned away for by another associate with little to no explanation. She took the time to actually figure things out and really went the extra mile to help me. I wish you could find that customer service everywhere. Great Job Mary, you secured a loyal customer.
Dr Pratt is a caring Dr. Takes the time to explain things if you have questions. Everyone was very kind during my most recent visit. Ms Caitlin Forquer went out of her way to make sure I was happy with my new glasses.
My son broke his back up pair of glasses today (christmas eve) have been trying to get in touch with his normal doctors office for weeks who won't return calls, answer the phone and as of today can't leave a 4th message bc the VM box is full...called in desperation of find a pair of frames to fit his lenses...not only did they accommodate and have a pair that fit the cash price was significantly less than I am paying with in network insurance at his current doctor! Currently they do not accept my insurance but they have likely gained my family.of 4 at patients. Thank you so much S Lake vision center team. Merry Christmas
Mary was amazing. From the time I walked in she was very eager to help. She resolved an issue for me that three weeks earlier I was turned away for by another associate with little to no explanation. She took the time to actually figure things out and really went the extra mile to help me. I wish you could find that customer service everywhere. Great Job Mary, you secured a loyal customer.