About Walmart Vision & Glasses
Reviews for Walmart Vision & Glasses
Write a reviewHours
Monday: 9AM - 7PM
Tuesday: 9AM - 7PM
Wednesday: 9AM - 7PM
Thursday: 9AM - 7PM
Friday: 9AM - 7PM
Saturday: 9AM - 6PM
Sunday: 12 - 5PM
Walmart Vision & Glasses provides convenient eye exams and optical services. Reviews highlight staff members who offer exceptionally helpful and friendly customer service, frequently going above and beyond. Associates are noted for expertly repairing glasses that customers thought were unfixable, often at no charge, and for warmly assisting with adjustments for both adults and children. The team is knowledgeable, with specific mention of staff who efficiently handle insurance details that other places find confusing. They provide clear explanations and a welcoming atmosphere. However, some reviews indicate inconsistency, mentioning that a previously trusted and highly-rated staff member has retired. There are reports of the location being severely understaffed at times, which may impact service. While many customers report great experiences with repairs and service, opinions on the quality of the glasses themselves are mixed, with some customers being less than thrilled with their final product. The overall customer experience appears to depend significantly on the available staff during a visit.
Sat on my glasses and I thought they were un fixable but I brought them in and the nicest young lady Aleisha worked on them and fixed them like they were new again! And free of charge! Thank you guys so much. It's a pleasure working with you.
Very convenient for a quick eye exam. At many hospitals, the receptionists are unable to put in my insurance card (it is a company coverage).However at this center, Inez was super helpful. She is the first person I've met who didn't need 40min to figure out what my insurance card was through. She just took a glance and knew right away! She was also very helpful in explaining to me how, in the future, I can help other medical staff put in my insurance card information (since usually, it takes a whole team to figure out how to put in my insurance information at any other clinic/doctor's office).
Was in yesterday to get a band for my nephew’s glasses that weren’t fitting properly. We received the warmest welcome from Chavis, the associate who greeted usShe adjusted them, replaced nose pads, cleaned them, and picked out the proper headband for them with a smile on her face!In a time where it’s often more convenient to shop online, Chavis was a shining example of great customer service, and she went above and beyond that. My nephew normally does to another office for glasses, but the care and consideration was so above average, I’m making an appointment to start his eye care needs at WalMart, because I know Chavis and her coworkers will do a great job while making us feel welcomed. Thank you Chavis! That interaction stayed with me all day!