About Geek Squad
Geek Squad offers repair, installation, and setup services for a variety of technology products at over 1,100 Best Buy stores. They can assist with computer and tablet repair, setup, and support, as well as TV and home theater repair. They also provide car stereo and GPS installation, cell phone repair, and home appliance repair. Customers report positive experiences with Geek Squad's knowledgeable and professional technicians. They have been commended for explaining technical issues clearly, offering helpful solutions, and going the extra mile to ensure customer satisfaction. Geek Squad has a reputation for resolving problems diligently and for providing reliable service. Customers have expressed their willingness to return for future needs based on their positive experiences.
Great service! There was a line but you have to expect that at such a busy store. I brought 3 old computers that I was having difficulty getting the data off. They did a great job!
From my experience, it is best to visit the store and work directly with Geek Squad by scheduling an appointment, rather than seeking assistance over the phone. Individuals who claim to provide Geek Squad support and request remote access to your computer should not be trusted under any circumstances. In-store support is excellent; the staff work closely with customers, answer questions thoroughly, and explain processes clearly. They dedicate the necessary time to resolve issues, which may sometimes require leaving your computer overnight. After encountering a scam involving PayPal, they effectively cleaned both my computer and phone. I am now returning to have them assist...read full review
3 stars because they fixed my issue, lost 2 because they completely wiped my computer. I inquired about it when I picked my laptop up, and the guy just flipped to the contract I signed and said “you declined the backup” sure, I did. The issue is that what I was declining wasn’t explained to me. I asked what accept vs. decline meant when I was signing the contract and the worker said it’ll be an extra $99. It was not explained that I would lose everything on my computer. I realize how this is partially my fault for not asking for further explanation, but I’m coming to these people for help because I don’t understand what’s wrong. I didn’t realize that losing...read full review