Companion Veterinary Care Center: Michael A. Lockhart, DVM

Jan 2024

Where is the zero stars option?! I wanted to share a horrible experience I had with Companion Veterinary Care 3 days ago. In order to make an appt/establish a new pt, you must give a $50 deposit. Ok no problem. However, evidently they have a policy that there is only one person allowed in the room with the pet. This was not relayed when I made the appt of course and pd the deposit. They informed me once we were in the room that my 6 year old daughter had to sit in the lobby by herself. In no world would I ever allow my child to sit in a lobby by herself. I can understand that this is the right of the business; they can enact any policy they want no matter how irrational but seems this would be relayed when the appt was made and deposit paid. The vet refused to allow her in the room. Of course we did not stay, did not see a dr, and I am not being refunded the $50. I would adamantly recommend you not use this establishment.

Dec 2023

I had a stroke. I called to cancel two appointments. They decided to cancel the sooner one and not the second ones. They admitted to it. They are still charging a missed appointment fee. They prefer I see another vet because they will not credit the fee. We were about to spend another 500+ there on our three dogs. They said we are at an impasse and it would be better to get another vet. Disgusting horrible service. Don't take your pets there. I regret exposing our dogs to them.

Jan 2023

First of all, a few years ago I need a vet for my cat, Socks. Being new to the area, I did a lot of research online trying to find a vet that had decent reviews. My husband always took his 2 dogs to this clinic, but after I read the reviews regarding the staff being rude and the vet misdiagnosing pets, I decided to take my cat elsewhere. Well today we brought 1 of my husbands little dogs in to be seen at this clinic and I can see why they receive poor reviews. To begin with, the receptionist could not find any info on our little dog but had info for the other little dog. Next, the vet tech stated that only 1 person could go into the exam room with the pet due to COVID. Mind you, NO ONE was wearing any masks and did not ask us to wear a mask. I told my husband to go ahead in the room seeing that he's the one paying the bill and if they have to give prices for anything, even shots, I figured it would be best for him to decide. Well as I'm sitting in the lobby I can hear the vet in the room just chattering away, and I heard him say something that perked my ears up and caused me to stand outside the exam room door and listen in. Once the vet left the room I opened the door and asked my husband what was going on. He said that the vet said that our dog has arthritis. The reason why we needed our dog examined is because in her abdomen you can feel round balls and one of her nips occasionally leak which was concerning to me, not too mention that she has lost weight and you can easily feel her spine and hip bones. I asked if the vet said anything about the little masses in her abdomen and my husband said he forgot to mention it. So we swapped positions. He waited in lobby and I waited for the vet to come back into the room so I could aske him why he believes our dog has arthritis. The vet tech and some other dark hair chick came into the room with a quote for dental procedures and pain pills. I tell them that she does not need pain pills because she does not have arthritis and that I wanted to speak with the vet. The blonde vet tech informed me that everything was explained to my husband. I said well now I need it explained to me because my husband left a few details out. Vet tech says why didn't you come into the room in the first place. I said b/c my husband is paying the bill that's why. The little dark hair chick says under her breath, and I quote, "that's not our fault". The vet tech and I are still going back forth as to why I don't need to see the vet b/c everything was explained. I'm asking her who does she think she is to debate with me, and she tells me to calm down which made me jump up from my seat and firmly said once again I want to speak with the vet. Rude girls leave and vet comes in asking me why am I so upset. I tell him because she does not have arthritis and to explain to me why he things she does. I say this little dog jumps up and off the furniture, she stands on her hind legs and paws the air as little dogs do, and she runs up and down stairs. The vet proceeds to tell me how he's been a vet for 30 years and that he has arthritis and he can jump up and down. I said so do I and I can't. I asked him why he did not examine her b/c she's here for the abnormalities in her abdomen. He states, and again I quote, "I admit that I did miss that but I've been doing this for 30 years and you can have arthritis and not have any pain." I'm like Really huh, I don't see how that's possible. I said she's an 11 year old dog and you all don't even take blood from her to make sure her liver and kidneys are fine?? You diagnose her with having arthritis and yet you take no x-rays to confirm your diagnosis. Again for the 3rd time He repeats how he's been doing this for 30 years. No mention whatsoever of why she is so skinny. I would imagine a blood panel might have helped answer that question. Instead they check her for intestinal parasites and heartworm. Vet says that it's best that I take her somewhere else and I say fin