Dean Custom Air installed our HVAC system, and has been servicing it ever since. The Bluffton Team is made up of People who are hard working, quality conscious, and great communicators. The Service and Maintenance Team has great People, like Julie and Hugh who make sure they exceed your needs, every time! Thank You to all of the Bluffton Team Members.
July 2025
I have never written a review before, but I believe this company’s customer service needs to be addressed. Last year we signed a one-year semi-annual maintenance contract with Dean. They came out last November and completed the first service contract with no issues. I was under the impression that they would contact me six months later to schedule the second one but that did not happen. I took responsibility for that and probably should have called them, but I assumed they would schedule and contact me. When I did not hear from them in May I scheduled the service for June 16th via phone. On that day no one showed up and I called and was informed that they failed... read full review
June 2025
Called Friday morning with an issue with cooling and was promised same day service. Was very impressed that a Technician arrived at 7:15 pm. Matt spent a generous amount of time in the attic looking for the issue. Offered a diagnosis and ordered the replacement parts and said the office will follow up next week with install date. I know service demand is high and I’m very impressed that Dean Custom Air fulfilled their commitment even as the day ended. There was a follow up call at 4:55pm verifying that I was still on the schedule to be seen that day. Many thanks to Matt and all the staff at Dean Custom Air for superior service.
Dean Custom Air installed our HVAC system, and has been servicing it ever since. The Bluffton Team is made up of People who are hard working, quality conscious, and great communicators. The Service and Maintenance Team has great People, like Julie and Hugh who make sure they exceed your needs, every time! Thank You to all of the Bluffton Team Members.
I have never written a review before, but I believe this company’s customer service needs to be addressed. Last year we signed a one-year semi-annual maintenance contract with Dean. They came out last November and completed the first service contract with no issues. I was under the impression that they would contact me six months later to schedule the second one but that did not happen. I took responsibility for that and probably should have called them, but I assumed they would schedule and contact me. When I did not hear from them in May I scheduled the service for June 16th via phone.
On that day no one showed up and I called and was informed that they failed... read full review
Called Friday morning with an issue with cooling and was promised same day service. Was very impressed that a Technician arrived at 7:15 pm. Matt spent a generous amount of time in the attic looking for the issue. Offered a diagnosis and ordered the replacement parts and said the office will follow up next week with install date.
I know service demand is high and I’m very impressed that Dean Custom Air fulfilled their commitment even as the day ended.
There was a follow up call at 4:55pm verifying that I was still on the schedule to be seen that day.
Many thanks to Matt and all the staff at Dean Custom Air for superior service.