Reviews for Gem Electric
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Tips
accepts credit cards offers military discount open to all
Google: 5/5
I had Gem out to my home to service my Minisplit. The CSR's were professional and the technicians made me feel comfortable when laying out their expectations. I will recommend Gem to anyone!
Unprofessional condescending maliciously compliant gaslighting technicians focused on up selling unnecessary work and annual memberships. I've had multiple service requests with dispatch fees where the main issue was not addressed or failed within a week or caused another issue within the system. I have had to replace drywall, repair, and repaint the walls around the system, because they have a handyman service who can fix it for a fee. Gaslighting from the gas repair man is ironic frustrating. The last service was man-splaining how a switch has an off position and an on position. How someone else could have messed up the system they installed. When called out , the technician...read full review
They came out and deemed my boiler unsafe due to carbon monoxide levels. While I completely understand that legally they might have to do that, THEY NEVER TOLD ME THEY WERE SHUTTING THE HEAT OFF. We only found out when my family was cold and the heat wasn't working. When I called GEM they said they wouldn't turn it back on, "sorry, the techs should have told you", and to call the fire department. Also, They were $7k higher than other quotes, and after talking to other HVAC companies without mentioning the name of the company that gave me the quote, they all said "That's definitely GEM, they're known to do that."