About STAR NAILS AND SPA BRISTOL
Star Nails and Spa in Bristol is dedicated to providing a top-notch customer experience across its four clean locations. Customers appreciate the sparkling cleanliness, with the use of medical-grade autoclaves for metal tools and disposable files and buffs. The salon offers a customer loyalty program to encourage repeat visits and provides waxing services in private rooms. Open seven days a week, they welcome walk-ins and appointments alike. While many customers love the quality of their nails and the relaxing pedicures, some reviews mention mixed experiences with the staff. Many technicians, like Annie and Yoyo, are noted for their attentive service and skills, providing enjoyable manicures and pedicures. However, some customers have reported issues with the receptionist's customer service and high prices for services. Overall, Star Nails and Spa aims for a wonderful nail salon experience, despite some feedback on staff interactions.
I went in for a gel manicure with extensions. My manicurist was vigorous and rough with my hands. She left my nails much shorter than I wanted. Bumpy and crooked nail beds as well. Mind you, this was after having acrylics. My manicurist, Diana, did not fully remove my acrylic on my left pointer finger so now there is a noticable thicker nail there. Not to mention, she smelt like fish and had poor manners. Won't be returning if not for a massage.
Nails have come out GREAT. However, I was up charged $10 for a file during a fill which is uncommon. Receptionist lacks basic customer service skills and comes off quite rude. Great nails, bad experience (pick your battles I guess!)
I went as a walk-in but unfortunately for me they were busy. The receptionist ask if I could come back later and made me an appointment.
Annie gave me a super cute gel manicure and pedicure! Very clean environment, I kept seeing the technicians clean when they didn't have a client.