Charlestown Fence is a fencing company that has received a mix of reviews from customers. On one hand, a client who had approximately 600 feet of chain link fence installed praised the owner, Steve, for his easy communication and the quality of the work done by his crew. They found the price to be fair and expressed satisfaction with the overall service.
However, another customer shared a less favorable experience. After initially meeting with Steve in spring 2022 for a backyard fencing project, they faced significant delays, with the installation completed in November. Shortly after, issues arose with the fence posts, which began to warp and caused difficulties in opening the gates. Despite reaching out for repairs multiple times, the customer felt disappointed by the lack of follow-up and communication from the company.
In an update, the owner reached out to apologize for the concerns raised and explained that the business was experiencing high demand and staffing shortages. He promised to address the repair issues personally. Upon inspection, Steve acknowledged the problems with the fence posts and made adjustments to improve their functionality, assuring the customer that he would return if any further issues occurred.
Overall, while some customers have had positive experiences with Charlestown Fence, others have encountered challenges with communication and product quality. The business is actively working to resolve these issues and improve customer satisfaction.
