About Charlestown Fence
Charlestown Fence is a fencing company that has received a mix of reviews from customers. On one hand, a client who had approximately 600 feet of chain link fence installed praised the owner, Steve, for his easy communication and the quality of the work done by his crew. They found the price to be fair and expressed satisfaction with the overall service. However, another customer shared a less favorable experience. After initially meeting with Steve in spring 2022 for a backyard fencing project, they faced significant delays, with the installation completed in November. Shortly after, issues arose with the fence posts, which began to warp and caused difficulties in opening the gates. Despite reaching out for repairs multiple times, the customer felt disappointed by the lack of follow-up and communication from the company. In an update, the owner reached out to apologize for the concerns raised and explained that the business was experiencing high demand and staffing shortages. He promised to address the repair issues personally. Upon inspection, Steve acknowledged the problems with the fence posts and made adjustments to improve their functionality, assuring the customer that he would return if any further issues occurred. Overall, while some customers have had positive experiences with Charlestown Fence, others have encountered challenges with communication and product quality. The business is actively working to resolve these issues and improve customer satisfaction.
Steve and his crew did an awesome job installing my fence. They even came back and made adjustments at no charge as my dog was digging underneath the fence and escaping. I would highly recommend them.
I highly recommend Charlestown Fence. We received quotes from MANY fence companies, and their's was one of the most competitive, so price wise, you can feel confident choosing them. The owner is a pleasure to work with and the crew is so professional, kind and hardworking. They keep the job site impeccably clean and make the work look easy. These are the people you want installing your fence! We had so many trees and uneven ground they had to work with, but despite those obstacles, our fence looks straight and perfect and went up without a hitch. Better than I could have imagined - so competency wise, you can feel confident choosing them. I could not be happier or more grateful to have found such an A+ company with such an A+ crew and will always recommend them and use them myself again for any jobs that may come up in the future.
Very happy with Steve and the crew! They work hard to get the job done. They are all personable, hardworking and knowledgeable. Great quality! Thank you very much for installing my beautiful pool fence!