About Lunetterie Boni Vision
Lunetterie Boni Vision, now part of Doyle Optométristes et Opticiens, offers a welcoming and professional environment for eye care since its founding in 1978 in Montréal. The dedicated team continues to provide personalized services in a fully renovated space, ensuring that customers receive excellent care from eye examinations to the selection and fitting of glasses. Customers appreciate the attentive service and the commitment to eye health over mere sales. Many have highlighted the patience and helpfulness of the staff, particularly when assisting families with children. The atmosphere is described as pleasant, with a focus on listening to customer needs, which is especially valued by those with multiple children. Despite some initial reservations about the receptionist, the overall experience has consistently been praised, leading to long-term customer loyalty. The business prides itself on quality, offering a wide selection of frames and exclusive products, all while maintaining affordability. Lunetterie Boni Vision is highly recommended for anyone seeking reliable and compassionate eye care.
I was disappointed with my experience. My partner accompanied me to do a routine analysis. Customer service was ordinary.While I was taking my exams, he could see the people at reception ridiculing the previous customer in front of him and after he left. Subsequently, when I asked them to re-tighten the frame of my glasses, the one who did it did a poor job.The optometrist literally rushed my analyzes by not taking the time to listen to my observations.For the huge costs they charge customers, they could be more efficient and considerate.
We have always had great service with our optometrist Martine. However, the children's guarantee offered by the eyewear store as well as the customer service received recently made me change eyewear after 30 years of loyalty...
Roxanne helped me choose a frame to my liking with a lot of patience and good advice, it is with meticulousness that her impeccable service made me happy. I have been a customer for several years as well as my father and we are very satisfied with the service, thank you also to the rest of the team.