About Trévi Montréal (Pointe-Claire)
Trévi Montréal (Pointe-Claire) is a family-owned business established in 1972, known for being the only manufacturer of swimming pool products made entirely in Quebec. It specializes in in-ground, above-ground pools, spas, and garden furniture, and has been a leader in the Canadian market. Customers have praised the excellent service provided by staff members, such as the manager Alain Demchuk and others, highlighting their patience, knowledge, and attention to customer needs. Reviews mention smooth processes for purchasing and installing pool covers, as well as guidance in selecting the right pool. The staff's helpfulness was also evident when Guy Auger from the branch quickly responded to customer concerns, providing exceptional service and reassurance. Despite being slightly more expensive than competitors, many customers feel that the quality of Trévi’s products and service justifies the investment. Their after-sales support is noted for being responsive and effective. Overall, Trévi Montréal stands out for its commitment to customer satisfaction and expertise, making it a recommended choice for those looking to invest in a swimming pool for their families.
“Customer Service” doesn’t know what they are doing. 20 April, I received a voicemail telling me to call back to schedule my pool opening the for the following day. I returned the call an hour later to confirm that, yes, I would like a technician to come tomorrow.
That same evening I received an email saying I refused the appointment and the visit was canceled. Today, I called Trevi to ask why it was canceled and they told me I never called back to confirm. I said yes, I did call back an hour after receiving the voicemail and woman who answered my call at extension 2578 said “Non!”
Lies. Not impressed.
Blaming the customer for your mess...read full review
BEWARE CONDO OWNERS....We bought a very nice exterior sectional couch... and it is great price...staff was very welcoming......They charge $90.00 to deliver...after you make your purchase ....a week before they deliver you need to fill out an online form and they only deliver to your garage or back yard !!! We live on the 4th floor...our contract shows thst very clearly. Now they want an extra $100.00. My wife called...was told that someone would call back..so far my wife left 2 messages no one called...we are spending $3,374.00 asking for an extra to deliver upstairs is very cheap on trevi's part...we have a large elevator in our building and we live 5 minutes away...read full review
I'll be the first to admit I am quick on being critical when the customer service I expect is not delivered. Since this time it was delivered in Spades I want to acknowledge it by leaving this positive review. I purchased a $2500 (incl taxes) Dolphin pool robot from the Trevi store in Pointe-Claire. It was defective out of the box, ie the APP feature wouldn't pair with the unit no matter what troubleshooting steps I tried. iOS, Andriod, iphone, ipad same problem. On the phone with Trevi initially they told me to bring it in and they will send it for verification, however when I got there I spoke right away with Alain the manager, who had already been briefed from my earlier...read full review