I’ve been a long time Sephora customer and the service can be a hit or miss but I’ve experienced an incredible service today (morning of January 2nd)
I went in for an exchange because the online order I received was wrong, I got the Paco Rabanne Phantom instead of the J’Adore Dior perfume. The manager, I forgot to ask her name, went above and beyond and called the customer service line and explained to them the situation. I find it rare for employees to do that just because you need to assist other clients or have other tasks to do throughout their shift. All in all, thank YOU for taking your time to help.
As a man, I walked in knowing absolutely zero about make up I was served by a nice lady named Yasmine who took the time to understand my skin tone and recommended which products I needed. Fantastic experience and will definitely return in the future. Highly suggest seeing Yasmine. Very nice, patient and takes the time to understand what it is you need/best for your skin.
March 2024
I booked an appointment for a 75-minute beauty lesson at Sephora, where I received exceptional service thanks to Virgo (big thanks to her!). She not only took the time to clearly introduce me to different products and their application, but also analyzed my needs taking into account what I already had and my knowledge. Virgo gave me a great service, showing me a range of products at different prices, all meticulously chosen according to my specific needs. She also took the time to answer all my questions, which greatly enriched my learning experience. Additionally, she brilliantly personalized the service by nimbly adjusting to my personality, making the experience not... read full review
I’ve been a long time Sephora customer and the service can be a hit or miss but I’ve experienced an incredible service today (morning of January 2nd)
I went in for an exchange because the online order I received was wrong, I got the Paco Rabanne Phantom instead of the J’Adore Dior perfume. The manager, I forgot to ask her name, went above and beyond and called the customer service line and explained to them the situation. I find it rare for employees to do that just because you need to assist other clients or have other tasks to do throughout their shift. All in all, thank YOU for taking your time to help.
(4-stars because I... read full review
As a man, I walked in knowing absolutely zero about make up I was served by a nice lady named Yasmine who took the time to understand my skin tone and recommended which products I needed. Fantastic experience and will definitely return in the future. Highly suggest seeing Yasmine. Very nice, patient and takes the time to understand what it is you need/best for your skin.
I booked an appointment for a 75-minute beauty lesson at Sephora, where I received exceptional service thanks to Virgo (big thanks to her!). She not only took the time to clearly introduce me to different products and their application, but also analyzed my needs taking into account what I already had and my knowledge. Virgo gave me a great service, showing me a range of products at different prices, all meticulously chosen according to my specific needs. She also took the time to answer all my questions, which greatly enriched my learning experience. Additionally, she brilliantly personalized the service by nimbly adjusting to my personality, making the experience not... read full review