The staff in the customer service area are subpar. They don't seem to like helping people at all because of they make it very clear through their behaviours that they don't like serving their customers. I received a call for my iPhone pre-order, but I had already gotten a phone, so I asked them how I could get a refund. They told me to go to the store and get my refund there. When I arrived at the store, I was shown to the customer service area. This girl couldn't get my refund so she sent me to the mobile team. The mobile team said they don't take care of refunds, so they sent me back to the customer service. When I returned to the customer service,... read full review
August 2024
We went to Bestbuy to get a better mobile phone plan, and the mobile group - Reine, Suraj, and Gurdhian were extremely helpful in getting us a good plan. They also helped with some minor troubleshoot of the billing that was caused by some technical errors.
June 2024
So I've been coming to this Best Buy since it's opened in the beginning they had workers everywhere it was amazing they had everything they were all about the electronics entertainments I know that they've updated with the times they do household furniture and everything like that and that's great but the big issue is they have no workers anymore the last couple of times I've been in here the last few years they never have workers I always have to wait around for like half an hour to an hour sometimes to speak to someone get any type of help and like today I just wasted 30 minutes waiting to speak to someone about headphones because I need it... read full review
The staff in the customer service area are subpar. They don't seem to like helping people at all because of they make it very clear through their behaviours that they don't like serving their customers. I received a call for my iPhone pre-order, but I had already gotten a phone, so I asked them how I could get a refund. They told me to go to the store and get my refund there. When I arrived at the store, I was shown to the customer service area. This girl couldn't get my refund so she sent me to the mobile team. The mobile team said they don't take care of refunds, so they sent me back to the customer service. When I returned to the customer service,... read full review
We went to Bestbuy to get a better mobile phone plan, and the mobile group - Reine, Suraj, and Gurdhian were extremely helpful in getting us a good plan. They also helped with some minor troubleshoot of the billing that was caused by some technical errors.
So I've been coming to this Best Buy since it's opened in the beginning they had workers everywhere it was amazing they had everything they were all about the electronics entertainments I know that they've updated with the times they do household furniture and everything like that and that's great but the big issue is they have no workers anymore the last couple of times I've been in here the last few years they never have workers I always have to wait around for like half an hour to an hour sometimes to speak to someone get any type of help and like today I just wasted 30 minutes waiting to speak to someone about headphones because I need it... read full review