About Best Buy
Best Buy is a popular electronics store chain that specializes in computers, mobile devices, TVs, and video games. Customers appreciate the option to reserve products online or enjoy free shipping on orders over $35. The store offers a Low Price Guarantee and a wide selection of the latest tech products. Many customers have experienced good service, especially at the mobile counter, where staff provide quick and clear help. While some have noted that staff knowledge can vary by location, overall feedback indicates satisfaction with product selection and competitive pricing. The in-house Geek Squad Agents are available for technology repairs and support, although experiences can differ. One technician received praise for excellent assistance, while another faced criticism for unprofessional behavior. Customers have highlighted the reasonable prices on TV screens and a variety of electronic equipment for the home, although some find kitchen furniture prices to be somewhat high.
I had a great experience at Best Buy! I purchased an iPad and a PlayStation, and Mahdi helped us throughout the process. He was very knowledgeable, patient, and professional. Excellent customer service thank you, Mahdi!
Have been coming here for years. Big variety and great prices like all Best Buys. Purchased a new microwave and Jason K was amazing. He was so sweet and helpful. He carried it for me & even brought it outside to my car in the cold without any complaints. Now that’s what I call customer service! Thank you Jason!
I am coming in to purchase a specific item that is in stock on the website. 4 employees tell me they don’t know where it is… none of them try to help me.
The 4th points out a 5th employee who is talking to a customer. So I'm going to wait next to the employee. The employee finished with the lady and pretended not to see me, he pushed himself ? I caught up with him and asked him. He doesn't know either, so he goes to see the 2 young people who told me they don't know where it is. Well the 2 little cursed ones answer “yes we know exactly where it is” ? finally 25 minutes in an empty store to buy 1 item that was in the backstore ?