Best Buy is an electronics store chain specializing in computers and accessories, mobile devices, TVs and home theatre, video games, and many other product categories. They offer the convenience of reserving products online and picking them up in-store, or shopping online with free shipping on orders over $35. Best Buy Canada provides a Low Price Guarantee and a wide selection of the latest and greatest tech products.
Their in-house Geek Squad Agents can assist with any technology issues, from repairing problems to protecting valuable devices. Customers have reported excellent technical and personal service from individual employees, such as an employee who provided kind and friendly assistance in a store location.
Additionally, the service desk at the Granby store has been noted for its polite and professional staff. Customers appreciated the well-organized IT department during busy days, with staff like Davidson ensuring everyone was supported and satisfied. Staff members such as Nicolas, Vincent, and Nehemie were also recognized for their helpfulness, whether installing screen protectors or providing support. The staff’s professionalism and resourcefulness have led to positive experiences, often exceeding customer expectations.
Customers have also praised service from employees like Nathanaël and Laurence, who offered excellent and efficient assistance, with Nathanaël going beyond expectations. Andrea and Nathanaël are noted for their polite and resourceful customer service, with Andrea trying to help even as a new employee, and Nathanaël leading the team effectively. Other staff members, such as Audrey and Kevin, were also appreciated for their good service and ability to find solutions that satisfied customers.
One customer highlighted receiving careful advice from Thierry when buying a laptop tailored to specific needs. Thierry’s knowledge and determination helped the customer obtain a high-performance laptop that outperformed their tower, and they even recommended the same product to colleagues. Overall, Best Buy stands out for its helpful staff, professional service, and wide selection of tech products.
Today I braved Boxing Day to go change my cell phone. I was welcomed by a super well-organized IT department, despite the number of customers and the big day. Many thanks to Davidson who made sure everyone was well supported and who made sure my new package met my expectations. Thanks also to Nicolas for installing my screen protector and to Vincent for his help too. I didn't have the opportunity to do business with Nehemie, but I'm not worried that his service was on the mark too. 😁
My father bought a 75-inch Samsung TV and a soundbar from the same brand. We were advised by Andrea S. who provided us with excellent technical and personal service. Very happy with the purchase and the service from Adrea, very kind and friendly. 100% recommended.
The staff will help. However, the geek squad is monopolized by a little bearded man who is extremely stupid, rude and mean. The presence of this man is enough to make me leave the store and the memories he leaves me completely hateful of this store
90 Rue Simonds N, Granby, QC J2J 2L1
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