Renew You Medi Spa
“Update
The owner of the spa personally called me to find out what happened. After reviewing my last receipt, which showed I had 60 units of Botox left, she immediately took care of the issue. She apologized and made everything right. I truly love this spa and their services, and I wanted to continue going — and thanks to how the owner handled this situation, I absolutely will. My friend had a similar experience, and the owner resolved that promptly as well. We’re both very satisfied with how she handled everything.
I’m very disappointed with my recent experience. I purchased 100 units of Botox during a Black Friday promotion and only used 40 units at my first visit. My receipt clearly stated I had 60 units remaining. When I returned for my next treatment, I was told I only had 20 units left — a 40-unit discrepancy. I ended up having to pay out of pocket for additional units to complete my treatment.
Although staff offered me a discount, I essentially lost a large portion of the units I had already purchased. This left me feeling frustrated and mistrustful of the record-keeping at this location. Moving or changing staff shouldn’t cause customers to lose their prepaid services. Not only did this happen to me, but another customer who I am friends with. Are we paying for their new location remodel?
I hope the business reviews its policies and improves transparency for future clients. Once my existing package is finished.”