The owner of the spa personally called me to find out what happened. After reviewing my last receipt, which showed I had 60 units of Botox left, she immediately took care of the issue. She apologized and made everything right. I truly love this spa and their services, and I wanted to continue going — and thanks to how the owner handled this situation, I absolutely will. My friend had a similar experience, and the owner resolved that promptly as well. We’re both very satisfied with how she handled everything.
I’m very disappointed with my recent experience. I purchased 100 units of Botox during a Black Friday promotion and only used 40 units at my first visit. My receipt clearly stated I had 60 units remaining. When I returned for my next treatment, I was told I only had 20 units left — a 40-unit discrepancy. I ended up having to pay out of pocket for additional units to complete my treatment.
Although staff offered me a discount, I essentially lost a large portion of the units I had already purchased. This left me feeling frustrated and mistrustful of the record-keeping at this location. Moving or changing staff shouldn’t cause customers to lose their prepaid services. Not only did this happen to me, but another customer who I am friends with. Are we paying for their new location remodel?
I hope the business reviews its policies and improves transparency for future clients. Once my existing package is finished.“
Medical Spas
“Update
The owner of the spa personally called me to find out what happened. After reviewing my last receipt, which showed I had 60 units of Botox left, she immediately took care of the issue. She apologized and made everything right. I truly love this spa and their services, and I wanted to continue going — and thanks to how the owner handled this situation, I absolutely will. My friend had a similar experience, and the owner resolved that promptly as well. We’re both very satisfied with how she handled everything.
I’m very disappointed with my recent experience. I purchased 100 units of Botox during a Black Friday promotion and only used 40 units at my first visit. My receipt clearly stated I had 60 units remaining. When I returned for my next treatment, I was told I only had 20 units left — a 40-unit discrepancy. I ended up having to pay out of pocket for additional units to complete my treatment.
Although staff offered me a discount, I essentially lost a large portion of the units I had already purchased. This left me feeling frustrated and mistrustful of the record-keeping at this location. Moving or changing staff shouldn’t cause customers to lose their prepaid services. Not only did this happen to me, but another customer who I am friends with. Are we paying for their new location remodel?
I hope the business reviews its policies and improves transparency for future clients. Once my existing package is finished.“