Karch Auto

Nov 2023

I'm knocking a couple stars off from my previous review for a few reasons. Service is still good and prices are fair but I'm pretty frustrated at some of the chaos they could have helped prevent in my life! We had a big move ahead of us and I was trying to get preparations in order, including getting a hitch installed to our SUV so that we could pull a trailer for the move. I called and asked for a quote and they gave me one with or without parts in case I wanted to supply the hitch myself. I appreciated that and decided to order a hitch separately to save a little money. When I took it in for my appointment (baby with me waiting the entire time) everything went fine and I was out of there in a little over an hour. Flash forward a few days to when it's time for my husband to pick up the Uhaul trailer... they say we can't actually pick it up because we didn't have any of the necessary electrical wiring to hook up the trailer lights for brakes/hazards. Duh! Why didn't I think of that? Maybe because I'm a new mom with a baby and a big move and a lot going on. More importantly, why didn't anyone at Karch think to even ask about wiring? Who tows a trailer without hooking it up to electrical so you can use brake lights? I think I expected an establishment like theirs to be a little more helpful and at least mention it as a "hey, will you want any wiring for that?". After all, they do that with nearly every other service they provide. Pretty disappointed but the move has now been completed (after my husband had to drive over an hour one way to another place to get same day wiring done) and I am looking forward to finding a new auto shop to use instead of Karch.

Oct 2023

I was a customer for over four years until my recent move. Overall, my experience was positive. Occasionally, there were issues such as incorrect installations, incomplete repairs, or accidental damage to certain parts. However, they always rectified these issues free of charge since I used OEM parts. If your car is second hand and you plan to sell it in the future, I recommend this place.

Jul 2023

Took a work/company vehicle here for Auto Body repairs due to a small accident— nothing but great things to say! Very easy communication, very friendly, quick service, great work, and they even cleaned the inside of the vehicle (made it look great and went above and beyond!!)Service: Auto body & trim repair