I started going to this Optical because my insurance changed and was the only place I could find at the time. The first visit went smoothly, however, I completely changed my views after ordering eyeglasses and contacts. The employees lack in professionalism and manners including one if the optometrist.
I usually have a habit of reading reviews. However, I did not read any reviews before making my appointment. That was totally my fault!
The front desk workers, the manager and one of the optometrist, lacked in professionalism and friendliness. I will not continue my patronage here.
New Path Sterling Optical in Pottstown does an extremely poor business. After waiting for 6 months, I still do not have my glasses. I was never given any update on the status of my eyewear, I tried to contact them and I asked for reimbursement, they just avoid finding a solution and the head manager Michelle C was extremely rude, absolutely unprofessional.
Not very happy with this office. Was told our glasses would be ready in 3 weeks. Over 4 weeks now and nobody can give me an update. I will be contacting our insurance company to let them know how incompetent they are.
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 7PM
Thursday 9AM - 5PM
Friday 9AM - 3PM
Saturday Closed
Sunday Closed
1100 Heritage Drive Ste B, Pottstown, PA 19464