Ulta Beauty is a popular beauty retailer offering a wide selection of products from over 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The store provides various services such as hair, skin, and makeup treatments, including hair conditioning and dyeing, brow waxing, and lash extensions. Customers often praise the staff for their kindness, helpfulness, and expertise, with some mentioning staff members like Gloria and Maria for their professional and attentive assistance. Many visitors appreciate the well-organized and well-stocked store, and the friendly employees who take the time to support and recommend products. However, some have experienced issues with customer service, noting that staff sometimes struggle with listening to needs or collecting personal information. Overall, the store is known for its welcoming atmosphere and quality service.
I recently tried out the Salon at Ulta Beauty- Plymouth Meeting and I had a great experience and will definitely be back! I got a trim and gloss from Kamiah P. And she did exactly what I asked for!! I just like a trim (1/2 - 1 inch off) and it’s hard to find a stylist who actually listens! I got a gloss and haircut/blowout for ~$100 which is definitely more than reasonable for salon prices today. Ulta Salon does a lot of services, I highly recommend checking them out! I will be back:)
This was my first time getting a blowout and cut from Ulta today and my stylist— Sarah was the best!!! This location is a bit out of my way but I will absolutely be returning. I have really long hair and I don’t typically love trusting new stylists but Sarah was so so sweet and knowledgeable, I barely told her what I wanted and I walked away so happy.
Please Ulta, have more cashiers available, and not have cashiers answering beauty questions, selling credit cards, etc, unless there's enough cashiers to accommodate the customers in line. When I was in the store yesterday, there was a very chatty cashier with black hair, and while it's good to engage with your customers, it shouldn't be done in the checkout line, where customers just want to purchase their items and leave the store. My suggestion is to have someone separate from the check out line to answer beauty questions, etc, and either have self checkout available, or have enough cashiers to accommodate chatty customers/cashiers. Thank you 😀
2540 Chemical Road, Plymouth Meeting, PA 19462
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