Physical Therapy at Lancaster General Health Parkesburg

Mar 2024

I got lucky and got in to see a doctor fairly quickly. The visit was actually too quick. Although the staff were polite. It felt like I was being rushed. my concern and the reason I am writing this is that they took a swab and had it sent out, told me to "go online to see results". My problem is that not everyone is capable of doing that. Example there were other patients in there that were Amish/Mennonite whom doesn't use these technologies. And then there are the elderly who do not. I never got a phone call with my diagnosis however the next day I got a email to say I had a bill. Getting the bill before my diagnosis was a little annoying to me. I am tech savvy and was able to see my result however, it said it wasn't read by the doctor yet and not too take it for being the actual result. Not just this place, but all places medical facilities, are becoming less attached to their work. With peoples lives in their hands it's not a comfortable feeling. This issue I am bringing up can be easily fixed with increasing their communications directly to the patient in a timely manner. I hope it gets better for all of us.

Jan 2024

An absolute horror show. Doctors refuse to communicate with patients unless it's through a website. Questions about bloodwork & prescriptions are not answered. Billing is a nightmare with bills to insurance companies being coded wrong & patient being on the hook for hundreds of dollars insurance should have covered. Staff is rude & unhelpful. LG Health is a perfect example of everything that is wrong with our health care industry. Profits over patients.

Nov 2023

Penn medicine physical therapy in Lebanon PA This physical therapy office in Lebanon is a scam. They are NOT physical therapy. They invoice patients like they visited the hospital instead of invoicing for physical therapy as required. They indicated they were physical therapy office which is fraud. They did not help any of the issues, and then invoiced for almost $600 for 2 visits instead of billing our insurance company for physical therapy of which we have a $30 copay. Very nasty people on phone to discuss billing issues. Do NOT recommended Penn medicine!!! Do not go there for any service.