About De Sousa Oil & Services Corporation
De Sousa Oil & Services Corporation is a local business with outstanding customer service. They are known for fast and on-time delivery, often within a great time frame or even minutes. Customers report they are the cheapest around with fair prices, cheaper than other local fuel companies. They answer phone calls promptly and are polite, respectful, and super kind. The office staff is always friendly. They provide heating oil and propane delivery. They also replace septic tanks and work on oil burners and oil tanks, with customers impressed by the service. While first-time payment methods can be inconvenient, the overall experience is excellent. Customers are always satisfied, highly suggest them, and are very happy, planning to use them again. They are absolutely amazing people.
In a world full of frustration and the trend towards poor customer service being the norm, I feel like I need to give praise where praise is due. We've been using DeSousa Oil & Service Corp. for home heating oil for roughly ten years. They may not be the cheapest in the area, but they've always been a good, family-owned and down-to-earth company with real people when you call (which is a big deal for me) and their delivery drivers are conscientious and respectful. A few years ago, we added propane for cooking and a back-up heat source / our fireplace that heats our basement (and it definitely makes a difference in the rest of our home feeling toasty). This year, we also added our camper to our propane use since I use it as my home-office - I never thought to call them to add it though. We're on monthly auto-fill, and I have a reminder on my phone for every Wednesday to check the propane level since we've never really used it for so many things - and with the super cold temps the past few weeks, it's been on overdrive. But, we were out of town at a funeral yesterday when my reminder sounded - so I quickly turned it off, and then forgot to check the propane today when we were home. Soooo, of course, we ran out of propane this evening. To compound the issue, I've also had a terrible migraine that has me down and out today - so, although I smelled the propane and thought it was weird & checked the stove to be safe, I just didn't think fast enough that we could be running low. Until 5:03pm when I realized the house was colder than usual and I couldn't cook dinner - an hour after DeSousa closed. 🤦♀️ I gave them a call anyway, not expecting much (although worrying about the water pipes in the camper). I left a message and hoped maybe they'd call back, but figured we'd be stuck figuring something else out until tomorrow - and ordered dinner out. Within 40 minutes, I got a call from DeSousa that they were calling a driver and would have him come out shortly! Local, family companies are really underrated. I know sometimes we have to make choices to cut our bills and save a penny everywhere we can, but I can guarantee I wouldn't have had this expertise with a lot of other larger companies. Tonight, I'm extra-thankful to be doing business with a company that genuinely cares about how they do business. Thanks, Desousa!
Highly suggest Desousa. We use them for propane. They are the cheapest around and deliver fast and on time. The gentleman who delivers the propane is such a sweetheart too!! I could sit and chit chat with him all day!! Enjoy your retirement sir!!
My old oil company let me run out of oil after 2 calls and over 1O days of waiting for oil. I called DeSousa and they had Dave out here in less than 2 hours on a Saturday and had us going in a few minutes. I had already contacted them for a service , now they are going to have all my business for oil and propane . Great service !! Thank You very much