Raymond M. Cianni, OD

Sep 2022

My gut feeling from the moment I walked in the door was to walk out. The front desk staff is rude and lacks basic customer service skills. After spending most of my time with a technician who had to leave the room and check with the doctor repeatedly, I was annoyed that I really only had about 5 minutes with the doctor. However, maybe it was good it was only 5 minutes as I was berated and chastised over the way I take care of my contacts. I am not 4 years old, I am capable of having a rational conversation, the theatrical drama was not necessary. I need an eye physician who cares not a dictator who feels I need to be disciplined. I want my $120 back, I paid for a professional service and trust me this less than professional. Now I have to get a second opinion about my diagnosis that I think was blown way out of proportion. I filled out a survey and requested a call back from the office manager and crickets.

Sep 2022

I had a very good experience at Total Eye Care in Newtown. I have not been to an eye Dr in so many years that I can't even remember the last time. I had to have something checked in my eye and long over due for an exam. I was able to get an apt within 2 weeks of my initial call. I filled out the paperwork before hand. I printed it out from the web page. Easy enough. Saved me from doing it in the waiting room. I was seen with only a 10 min wait...maybe not even that long. But it was the Technician that was with me first. He went over my health history, operations, meds etc. The Dr came in shortly after. It is a busy office. I liked Dr Stein right off the bat. He was friendly and informative. I felt as though I was in good hands. He diagnosed my issue and prescribed an antibiotic which was sent right to my pharmacy. He also revommended two additional over the counter products. Both of which they sell at this eye office. Very convenient, however, while I was waiting for the Dr to come back in my exam room I checked Amazon for these two products. One was the exact thing and the other was close enough. No surprise...I saved $30 total dollars and ordered both from Amazon!! Just fYI on that. Overall, I was very pleased with my visit.

Aug 2022

Had an eye exam and didn't feel comfortable as it was not as comprehensive as previous exams. Called next day and explained my apprehension. Found out it was an intern who did my first exam and Dr agreed to do recheck. Dr had chip on his shoulder and said the prescription was correct. I still didn't feel comfortable. Scheduled appt to look at glasses. Showed up for appt and no one was there. Had front desk check book to see if I had wrong date. Nope. It was marked down. Had glasses made elsewhere. Long story short, I couldn't see out of my new glasses. Had another eye exam elsewhere and found my prescription was wrong. Had to have glasses remade with new prescription. Be very careful with Total Eye Care Center in Newtown.