JCPenney Portraits

Nov 2023

Horrible. What’s the point of making an appointment when they absolutely do not honor your appointment time. There’s absolutely no reason for a place to take over 30 minutes to acknowledge someone who has made an appointment. I can PROMISE you’re better off taking your own photos for how long you need to wait again even WITH an appointment. If you do decide to subject yourself to the continued torture of waiting with a toddler waaay past your appointment time then you should absolutely book for photos here. Otherwise do yourself a favor and save yourself the headache and DO NOT GET PHOTOS DONE HERE!!!

Jun 2023

Left the store with a security tag on my dress and it never beeped when I left the store . I was all the way in Niagara Falls about to be picked up in 20 minutes to get married when I got dressed and realized the security tag was on. I called and talked to somebody named kathy who seemed super nice but after going in today and having it removed the manager names Melanie I think didn't seem to care or even seem apologetic. Not only was my wedding day ruined but I also had to deal with coming back to the store . I told her the women I talked to was going to address it and wanted to see the receipt this lady didn't want to see it and don't offer me a gift card for any inconvenience...read full review

Nov 2022

We have been here three times, the first time and most recent time, Jenn, did our baby’s pictures and we also got family Christmas photos done this time. Jenn was very good with our baby and tried to make her smile and laugh. She also gives directions for people like me that don’t know how to pose. I wasn’t impressed with the girl that did her photos the second time but Jenn doesn’t disappoint! She makes sure to get at least a few good photos. Out of about 30 photos in our digital album, I LOVE at least 10 of them and like most of them. There’s only a few that I don’t care for(that’s what happens when working with a baby though). I really enjoyed her, I...read full review