About Great Clips
Great Clips Monaca offers affordable haircuts for men, women, and kids. The salon provides various hair care services, including haircuts, beard trims, bang trims, and shampooing. With no appointment necessary, walk-ins are welcome or customers can check-in online to skip the wait. The location is praised for its convenience, with online pre-check-in and ClipNotes ensuring a great cut every time. The staff is always friendly and personable, and customers consistently receive great results, even on busy schedules. Many customers appreciate the friendly atmosphere, with the team being attentive and engaging. The salon has improved significantly over the years, and clients often mention the great customer service, starting from when they arrive to when they leave, with a smile. Overall, this location has become a favorite for many, especially because of its deals through email and the ability to check in online while running errands.
I love this location. The girls are all so friendly. Started by taking my daughter for a cut for summer and since then my other daughter and myself have went back. I love that I can check in and run my errands if they're busy. I've found our new place for cuts
This place has improved significantly since my last review 4 years ago. I recommend getting your haircut here. Customer service great. You are greeted with a smile when you arrive and when you leave, every time. The hairdressers personable and attentive. Plus they have great deals through email.
The manager was rude and unprofessional.
Communication and expectations management were poor. Stylist told customer she could do a style. Manager interrupted **mid style** to stop the process halfway complete.
Rather than correcting an employee to the side she did it in front of all other customers and stylists. It was humiliating for customer and stylist who tried to keep the situation as low key and quiet as possible rather than making even more of a scene than was already occurring.
On top of that customer was still expected to pay for that half-service.
Stylist was lovely. Manager should be reprimanded or fired.