About Rising Sun Eye Associates
Rising Sun Eye Associates is an eye clinic where patients can expect a thorough eye exam from their experienced eye doctor. He takes his time explaining and ensuring the proper prescription, and the staff is helpful and friendly. The clinic offers a wide range of glasses, including special orders, and patients can expect a quick turnaround time. The eye doctor has a great bedside manner, is prompt, and efficient. However, some patients have experienced mixed feelings about their experience with the frame selection process, where employees present a limited selection based on insurance coverage. Additionally, there have been some issues with incorrect glasses being prepared, and some patients have felt that the clinic's customer service has been poor and unfair in resolving these issues. Despite this, the office manager has been known to reach out and apologize, making things right in some cases.
I woke up with a horrific pain in my left eye. Blinking even brought me to tears. My eye was blood shot and swollen shut. Frantic to find somewhere to be seen, I called Rising Sun Eye. They told me to come right in. Mind you, I wasnt even a patient there and they squeezed me in anyway. Everyone was professional beyond words. The Dr took his time , examined me, and explained i had a corneal abrasion. He sent in a script with a check up visit in the AM. I have nothing but praise for this office. I would definitely recommend to anyone!
Everyone was very kind today! I wasn't sure what to expect after reading reviews but i was pleasantly surprised.. The eye doctor, the gentleman that did the peripheral test (Although I wasn't aware until leaving that I'd need to pay out of pocket for it.) Along with the lady that was trying to help me pick out frames were all very helpful and friendly.
First time at this practice. Eye doctor was great. Really took his time explaining and making sure I was getting the proper prescription as it changed in 2 years. Moving to getting glasses was next where Gina helped me pick what I described to her I wanted. Went as far as ordering me two different frames that I asked about that they didn't have. Never felt rushed or pressured. Less than a week later I picked a pair of frames she ordered for me. The prescription is perfect. The staff otherwise was helpful and friendly.