Lancaster General Health Kissel Hill

Dear X-Ray Technician,

Thank you for treating me like an adult today. I don’t think it’s possible for me to convey to you, how much it meant to me. It’s so common for individuals to treat me ever so slightly different because my disability is so obvious. The looks, the talking down to me, or most frequently talking to anyone with me but never me - is so common I often forget what it feels like to be treated normal. You didn’t hesitate to touch my twisted limbs. You talked directly to me, making eye contact and listening to my instructions. Never did you show discomfort or fear, even when positioning my weak, dead weight body.

Today, you allowed me to feel independence without fear or judgement. I cannot thank you enough for those 15 minutes. They were respite to my soul and I will never forget them.

Sincerely,

A repeat pneumonia patient with Spinal Muscular Atrophy

I went to LG Health Kissel Hill. I was told the person who usually draws my blood was there. That staff member was not available, and I was seen by another technician. Unfortunately, the blood draw a couple attempts and was unsuccessful, which was uncomfortable and frustrating. I ultimately had to return the next day to complete the lab work. I was also disappointed that no apology was offered for the difficulty or the need to come back.

I understand that staffing can change, but I would have appreciated being told ahead of time so I could decide whether to reschedule. Clear communication about who is available — especially for patients with challenging draws — would… read full review

This is the only place our family comes to for urgent care, xrays, mris & I have 2 doctors located here & when I needed PT for a rotator cuff injury I came here. So friendly.