About Firestone Complete Auto Care
Firestone Complete Auto Care in Lansdale, PA is a trusted auto care provider offering a wide range of services, including tire sales, maintenance, and repairs for all makes and models. Customers frequently praise the team for their expertise, helpfulness, and friendly service. The staff is recognized for their commitment to going the extra mile to assist customers, even in challenging situations. Kylie, the manager, is noted for understanding customer needs, while Troy, a team member, has received compliments for his professionalism and the stunning job he did switching rims. Customers appreciate the clean and welcoming environment, which adds to the positive experience. However, some reviews indicate concerns about upselling and communication regarding repairs. Despite this, many feel confident about getting tires from Firestone, although they advise finding a local repair shop for other services. Overall, the customer service is highlighted as a strong point, with staff willing to help and provide alternatives when necessary.
My wife stopped by unscheduled on a recent Friday evening when her tire light went on. Jim hartnett greeted her and promptly checked the air pressure and added the necessary air as the temperature shift made all 4 tires require air.
Want to recognize Evan for the way he handled and kept me informed on the status of the repairs that were needed. The necessary repairs were explained so I understood what needed to be done. An excellent example of first class customer service. George Halvorsen
The customer service at Firestone Complete auto care in lansdale PA is why I go there they have a wall of tires and explain this tire from that tire and what and what you need for your specific auto. The work was done was done in a professional quick manner