About Einstein Physicians King of Prussia Family Medicine
Einstein Physicians King of Prussia Family Medicine offers a generally positive experience for patients seeking family medical care. Many reviews highlight the professionalism and attentiveness of the doctors, including Dr. Trotz, Dr. Richardson, and Dr. Alston, who are praised for their ability to listen and address patient concerns effectively. New patients often find the office staff helpful and welcoming, with a smooth check-in process. The facility is noted for being clean and modern, making visits comfortable.
However, some concerns have been raised about the office staff, particularly regarding long wait times for phone calls and appointments. Parking can also be a challenge, as the lot tends to fill up quickly. While most patients appreciate the care they receive, a few express unease about new doctors and their approach to medication management. Overall, the practice is seen as making efforts to improve based on previous feedback, providing a range of positive experiences for both new and long-term patients.
I honestly cannot understand how this office operates this way.
I went to this doctor once for blood work, and it has now been over a month without receiving any follow-up regarding my results. I have personally left three separate messages asking for someone to call me back, and still have not received a call.
What kind of medical practice orders blood work and then simply never follows up with the patient?
I have also been waiting for over a month for a prescription/referral for a mammogram that the doctor was supposed to send. Still nothing.
The most frustrating part is the complete lack of communication. Every time I call the office, the front desk acts as though… read full review
I called to schedule an appt with Dr Myers as a new patient last week. I called today to re-schedule and the receptionist said that she isn’t seeing new patients. Why wasn’t I told this when I called to confirm my appointment & give my insurance information? Unbelievable.
Giving this 1 star review only for the front desk staff. The doctors are great but this office really needs to have more professional and kinder front desk staff, one lady in particular. Today I had an appointment at 10:15am but pushed it to 12:15pm due to my Labcorp appointment being delayed. I come to my appointment at 12:15 and the lady told me it’s for 1:15pm instead. She told me “you can go get lunch or something”. Whatever, I continue on my day and wait for the appointment for 1:15pm. Now I’m at the office waiting 30 min and 3 people had already got called in before me, even though I’ve been there before them. I asked the front desk lady if I’ve been… read full review
Monday 8AM - 7:30PM
Tuesday 8AM - 7:30PM
Wednesday 8AM - 7:30PM
Thursday 8AM - 7:30PM
Friday 8AM - 4:30PM
Saturday 8 - 11:30AM
Sunday Closed
210 Mall Boulevard, King of Prussia, PA 19406
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