About UBEO Business Services, formerly Centric Business Systems
Centric Business Systems - powered by UBEO specializes in providing solutions that enhance business efficiency through hardware, software, and tailored support. Their services include Workflow Analysis, Managed Services, and a range of products such as copiers, printers, and interactive whiteboards. Customers appreciate Centric's dedicated approach to problem-solving, as seen in their commitment to resolving complex issues like printer communication challenges without placing blame. The technicians work collaboratively with clients and other IT teams to ensure installations are smooth and successful. Additionally, service and support are consistently prompt, with technicians demonstrating expertise in identifying and addressing issues effectively, even if delays occur due to parts availability.
Anytime I've had an issue the team has always been helpful and able to fix my problem right away. In the print world you can't be without your printer and they understand that and work to get you back online immediately.
We had a long-term problem with our computers communicating with our printer. Our IT provider was frustrated. We got Centric involved and they were like a dog on a bone until the mystery was solved! They never failed to follow up, be respectful of our time and equipment. Nor did they point fingers at IT to pass the blame. They just worked the problem until it was resolved. Highly recommend this kind of customer service!!!!
Our tech worked very cooperatively with our networking folks to be sure our newly installed printing devices were up and running prior to her leaving our site. There were no unexpected issues nor were there any moments that I was not confident in her ability to address our install.