About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. Customers can find a wide range of cosmetics, fragrances, body, skin, and hair care products, including exclusive lines like Kylie Cosmetics and Olaplex. The Conscious Beauty section at Ulta Beauty provides options for vegan, clean, cruelty-free, and sustainable products. The Salon at Ulta Beauty offers a variety of services, including haircuts, color, brow treatments, lash extensions, and makeup application, which can be booked online or through walk-ins. The customer service at Ulta Beauty is highly praised, with one reviewer highlighting the helpfulness of an employee named Brandon, who resolved an issue with a same-day delivery. Another reviewer had a wonderful experience with N'deia at the Benefit Brow Bar, who performed an eyebrow lamination, tint, and wax with great precision and care. Customers also appreciate the knowledgeable and friendly associates who are willing to assist without being pushy, as well as the overall pleasant shopping experience.
Waited WAAAAY longer than necessary in line. One person working the register with 6 people in line. Then they made the person sign up for something while we are all sitting there just waiting to make our purchases. It literally took the person in front of me a good 6 to 7 minutes to get through the line. Very frustrating.
All the people who work at this Ulta are very nice. I have been here a couple times now and every time I go everyone is friendly, patient, and willing to help. Good customer service. :)
Believe it or not, the MANAGER of the salon did the “before“ photos of my hair. Yeah, you read that correctly. The ONLY reason this is getting 3 stars is because of the Elite Stylist at this location- Mary. She saved my hair and talked me in to coming in to get it fixed (her work is me in the red shirt).
I initially went in and told the manager of the salon how ugly I’ve been feeling since my first baby, and that my hair is patchy from previous box dye. “I’m not sure if I’ll need a color correction?” I said. she proceeded to put 30 volume from root to ends, didn’t make enough so she had to pause and make more. Leaving the top of my head frying, while...read full review