Reviews for Hvac Service Express

Jan 2024

If I could give negative stars I would!!! If u are reading this, please find another HVAC company. Our home warranty company provided this hvac company to our detriment. We have been without a furnace for almost 3 months nows thanka to these people. 5 times Brandon came to the house and it was always an excuse on what was broken, he never turned reports on his work to home warranty company, they NEVER answer the phone , charge u for UNNECESSARY parts which I should have NEVER been charged for since they are reimbursed by the warranty company...got another hvac company and within 5 minutes of inspection said I needed a new furnace!!! GO ELSEWHERE!!! RUN AS FAST AS YOU...read full review
Aug 2023

This company was assigned to me by my home warranty for an AC repair. I’m never one to write a bad review but the service I received from this company was the worst customer service I have ever experienced. I have never witnessed a more incompetent, unprofessional and dishonest company in my life. I had a tech come to my home 3 times (the first he forgot his tool bag and had to drive 2 hours round trip to come back with it). When trying to diagnose the issue, it was as if he was just throwing out random problems and installing parts that did nothing but prolong the problem and charge the warranty company for unnecessary service. Not only did the technician also try...read full review
Aug 2023

Edit: Since I’ve been called a liar, I would like to point out my new assigned service company would like to thank you for all the business they have picked up due to your lack of response and service over the years. I would also like to point out it took you 48 hours to call me just to tell me you didn’t know when you could schedule me but only 1 hour to respond to my 1 star review. Maybe you need to prioritize customer service response over Google reviews.5 days after home warranty assigned them they would still not answer calls and not return messages. When they accidentally picked up the phone once they told me computers were down and they would call me later...read full review

From Hvac Service Express

We are a full service company that offers quality service at an honest price. We also work for various home warranty companies and have to operate within their guidelines and procedures. We do not control this procedure, we can not speed up the process, and we have no control over what is covered in the policy you purchased. We also have no control over the delivery of parts for home warranty jobs. We do offer options in these situations. We strive to provide a 5 star service and have serviced literally thousands of satisfied customers, unfortunately we do have a handful of people that were not satisfied, most or all of these have been home warranty customers. A home warranty plan does not guarantee you priority service, our EMA plans do.

Hours

Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours