Eyeland Optical Ephrata is a local optical store that has been serving the community for several years. The business receives mixed reviews from customers. While the doctors, particularly Dr. Patrick Stone, are praised for being thorough and helpful, the staff and communication issues have been a source of frustration for some customers.
Customers have reported long wait times, with one customer having to wait a month to receive their new glasses, and another experiencing a month and a half delay in receiving their contacts. The staff has also been criticized for not providing timely updates and not believing customers about their prescriptions.
However, the business has also received positive feedback, with one customer stating that they have been going there for three years and feel comfortable with the service. The customer service from the district manager has also been highlighted as a positive aspect of the business.
Overall, Eyeland Optical Ephrata seems to provide quality eye care, but could benefit from improved communication and staff training to enhance the customer experience.
Dr. Hauk is amazing! Kind, calm, and very intelligent. He has a way of putting people at ease and while being thorough, he does not have an ego, as is common for a lot of specialists. A gem in a mainstream practice. Highly recommend. He is what keeps me coming back here. He also wrote some amazing books that I highly recommend people check out. (and no I do not know him personally, I just know a good doctor when I see one).
My name is Gail & I picked up my glasses. The doctor made a mistake on my prescription & the frames were uncomfortable. But I had a very good end to my experience. Eyeland corrected everything. The manager & staff was very nice. Thank you all very much.
I've been going to Eyeland for about 2 years now and every visit has been wonderful. Love working with Dr. Stone. Everyone at the office is super helpful whenever I need help with contacts or glasses adjustments.
108 North Reading Road, Ephrata, PA 17522
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