About Tor Chimney & Fireplace
Tor Chimney & Fireplace is a family-operated business with fully certified technicians who offer a complete range of fireplace products, services, and installations. They provide free in-home consultations for new installations by appointment only. Customers appreciate the knowledgeable and professional team, who ensure to explain the process and address any questions. The business is praised for its high-quality products, such as gas fireplace inserts that enhance warmth and comfort in homes. Notably, they effectively handle complex issues, demonstrating their expertise, as seen when they resolved a challenging problem with cold draft in a chimney. The team is well-managed, putting customers first without upselling, and they are known for being knowledgeable, skilled, and personable. They keep in touch, show up on time, and deliver on their promises. Customers also value their thorough work, cleanliness, and respectful attitude towards homes. Overall, clients are very pleased with their services and results, often recommending the company for both gas and wood-burning fireplace needs.
Will was very knowledge about the repair that needed to be done on our gas fireplace. Another company told us the entire unit needed replacing but Will was able to locate the problem, order the part, and repair the unit which saved us hundreds of dollars! We are very appreciative!
The team from Tor installed a new stove in my kitchen a few weeks ago, it is a game changer. It has turned my cold historic farmhouse into a toasty haven. I don’t think the cold winters would be bearable without. The team was professional, clean and took extra time to make sure we got it working properly. Highly recommend.
Christopher and his assistant did a great job cleaning the fireplace and diagnosing the cause of some problems we were having with it. He’s a real expert, clearly explaining the cause and remedies to the problem!