Berkheimer Tax Administrator

Feb 2024

Highly Incompetent staff. I filed a 2017 return by mail verifying I have zero tax liability. They responded with an acknowledgment letter. This year I received a letter asking me to file a 2017 return ? This is an example of when privatizing goes wrong. I'm lucky I am an Enrolled Agent.

May 2023

Extremely unhelpful. I don't understand why there are even people answering phone calls if their only goal is to just hang up the phone as soon as they can.Called multiple times. Failed to reach them due to a long wait couple times. When I was finally connected twice, I think it was Connie both times, she tried so hard to just hang up the phone, sounded annoyed with even first question, kept responding to go to the website and didn't even allow few seconds to process my next question by trying to get me off from the phone.

Feb 2023

I have to give praise to Ms Martha for taking the time to assist me on my tax documents. I bombarded her with couple of years of tax documents and she patiently did it. Without a doubt she didn't make me feel like I was a burden. Thank you so much.Keep up the good work! God bless you Ms Martha.Of course the staff that walked by me while I was sitting & waiting smiled & very friendly.