About Providence Medical Group - Sherwood Pediatrics
Providence Medical Group - Sherwood Pediatrics is a trusted healthcare provider with a long-standing positive reputation. Patients find it easy to make appointments online, although the care team can be booked out, with calling to get an earlier slot often being most effective when reaching Kathleen, who is known for her thoroughness and honesty. The check-in process is quick, especially with the online pre-check-in option, and the friendly front desk staff are always ready to assist with additional needs like financial assistance. The care team includes attentive members like Ryan, who helps prepare patients for exams and calms those with anxiety, and experienced doctors like Dr. Dunn, who provides personalized, comprehensive care and helps coordinate with specialty doctors. Patients appreciate the helpfulness, professionalism, and effective treatment provided across the staff, noting that the clinic has consistently delivered good experiences since its opening.
I just spent a half and hour on hold just to have to hang up and all I need to to ask if the accept my insurance and make establish care appts. They couldn't be bothered to pick up the phone.
Making an appointment online is easy but our care team is usually booked out a bit. If we need to get seen sooner, a phone call to get an earlier date tends to go most smoothly if you are lucky enough to get Kathleen. She's thorough & if she doesn't know the answer to a question, she's honest & will get you an answer even if it requires a follow up phone call or message using MyChart. Check-In process is always quick, especially if you utilize the option to Pre Check-in online. The staff working the front counter is friendly & always willing to help with additional information when needed (financial assistance forms & phone number to apply). Ryan is usually the member of my Care Team that walks me to the Exam Room & get me ready to see our PCP. He pays attention to details & always calms me (have horrible anxiety & "white coat syndrome") while taking my vitals & prepare the information for the doctor. Dr. Dunn was the 2nd doctor I saw it this location, (I didn't like how pushy a previous doctor at this location was). I'm definitely not a typical patient due to a very complex medical history. Dr. Dunn has taken over my care since moving here in 2020 & has never shied away from helping me get answers & better care from the specialty doctors on my team. He's help me build a phenomenal team of doctors & has even ordered tests to help the specialty doctors have answers when I arrive to them. That's truly above & beyond from other PCPs I've seen in the past. Dr. Dunn is close to our age, so I'm confident we will have continued amazing care for many years!
Use to be a fantastic clinic with great service… unfortunately times have changed and all the front office staff are truly unpleasant to deal with to say the least. Truly unacceptable to have Sherwood represented like this.