Chase Mortgage

Aug 2020

Good job by Trish. I had to establish a new joint checking account using a power of attorney. Trish was able to get the new joint account set up and cancelled an old one out. Trish is a very pleasant, knowledgeable individual and was nice to work with.I use Chase for all my banking. I find that the electronic bill paying function works very well and is easy to use. Equally important to me, Chase synchs very well with Quicken.

May 2020

After banking with Chase for years with generally positive experiences, I reopened an account online to cash my stimulus check. The check was deposited successfully, but my account was unnecessarily flagged for suspicious activity and customer service told me to bring in two forms of ID to a branch to verify myself. There was one problem...my ID had been recently stolen and with DMV offices closed during the COVID crisis I was unable to replace it. A new manager "D" was running this place and he made time for me the same day I went in to resolve this week long issue. That day my account was unfrozen with all privileges reinstated, and I was given access to my cash using...read full review