About OnePeak Medical
OnePeak Medical is praised for its exceptional customer service and dedication to patient care. The team, including receptionists, office managers, physicians, and billing and prior authorization staff, work tirelessly to ensure patients receive the care they need. Patients appreciate being heard and feeling valued, with staff members going above and beyond to listen to concerns and provide support. The clinic is described as a "breath of fresh air" with everyone being helpful, welcoming, professional, and knowledgeable. Providers like Rebecca Meek are commended for their kindness, care, and expert recommendations, always asking the right questions and being thorough in investigating patients' needs and well-being. Despite occasional delays caused by short staffing, patients find the experience wonderful, noting punctuality, courtesy, and professionalism. The staff members, including Joanna, Nikole, and nurse Joanna, are highly appreciated for their great care and attentiveness. The provider Heather Mata is recognized for being thorough and investigative, taking plenty of time and asking many questions to help patients feel hopeful about their health. Suggestions such as adding a kiosk for pre-checked patients have been mentioned to improve the check-in process. Overall, OnePeak Medical maintains a welcoming atmosphere with caring staff and quality care.
Other than checking slow due to short staff. Was awesome! Hey, how about a kiosk or something we can use when we get there if we've already done the pre checking paper work. If we need to something else it can alert us. Again, I waited nearly 10 minutes because poor Jasmine was alone and checking 6 others other of me in or out.
My provider Heather Mata is very thorough and investigative. She took plenty of time and asked me a lot of questions to figure out what’s going on with me. I feel hope for the first time in months.
I absolutely appreciate everything from Joanna and Nikole. They both have taken suck great care of me! The 2 ladies at the from desk and the nurse for Joanna I can’t say enough good about you all! Thank you!